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“ In the past, miscommunications and internal friction distracted us from becoming the highly effective team we needed to be. Catherine’s talents have led to a dramatic improvement throughout our entire company, from top management to field personnel to high-performance sales teams.” Mark Charette, CEO, Solidus

The Keys to Business Success What You Don’t Know CAN Hurt You (and Your Business) If you want a high-performing workplace – and who doesn’t! – you have to know what’s working. And what’s not. Otherwise you’re only guessing, and guessing is risky when your business and your career are at stake. The Carlisi Consulting Group can help you identify the blind spots and solicit quality feedback from customers and employees. 5 Critical Questions to Ask Yourself It can be hard to ask the tough questions: 1.  Why would someone choose to work for you? 2.  What makes them want to stay? 3.  What would cause them to decide to leave? 4.  What keeps your customers loyal? 5.  What might tempt them away? But here’s what can happen when you don’t know: •  Fail to get the best results from recruiting efforts •  Miss opportunities to foster team identity and company loyalty •  Find new employees are less engaged and less enthusiastic only six months into the job •  Experience high turnover from valued employees, losing their expertise, along with the investment you’ve made in their training and development •  Fail to build customer loyalty or find customers are more susceptible to competitors’ promises #1 Business Concern: Poor Communication Business leaders almost unanimously identify “poor workplace communication” as a number one problem in their organizations. That’s a serious disadvantage to your business. Employees have a unique perspective on the workplace. They often possess critical information that could resolve problems, eliminate timewasters and contribute to better decisions. Did you know that 54 percent of your employees are “wired” to resist volunteering information? That means more than half will not tell you how they really feel about workplace issues, especially if what they have to say is potentially controversial, could affect their job security or open them up to criticism. We Turn Adversity into Advantages Learn how to improve your business effectiveness. We will help you integrate practices that encourage authentic communication, promote trust and empower your workplace. Contact the Carlisi Consulting Group today. Sleepless in Seattle Your 3 a.m. Checklist: —  Internal conflicts —  Performance issues —  Customer retention problems —  Poor morale —  Unseasoned managers —  Lack of efficiency —  Communication breakdowns —  Employee turnover —  Lack of accountability Don’t spend another sleepless night. Allow us to help you identify the issues, tackle the problems and craft the strategies that will turn around your workforce and your bottom line. Contact the Carlisi Consulting Group. What Wakes You at 3 AM? –  Internal Conflict –  Performance Issues –  Customer Retention Concerns –  Poor Morale –  Unseasoned Management Team –  Inefficiencies –  Breakdowns in Communication –  Lack of Accountability Whatever it is that wakes you at 3 AM, we can help you identify the real issues, tackle the problems, and craft the leadership and communication strategies to turn adversity into advantage. Contact us and start sleeping through the night again.

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